Quality Assurance - Industry Support

This section provides advice for operators looking to raise the quality and standards of their business. It allows for like-minded businesses to share ideas and pick up useful tips and information.

Surprise and Delight CD Rom

A collection of great ideas for best practice produced by VisitScotland's Quality and Standards team.

Skills and Training

Information on initiatives focussing on the development of skills and training.

Skills Passport for Employers

A unique online tool for recording and maintaining employee skills profiles.

Overseeing Committees

A history of the Overseeing Committees and a members list for each sector.

Promotional Goods Orders

View the range of promotional goods that are available to help promote your Quality Assurance award.

Customer Feedback

Information about collecting customer feedback.

Quality and Standards Complaints Procedure

View the Quality And Standards formal procedure to deal with customer complaints.

QA Visit Feedback

You have had your visit and received your grading report - try to make the best of the report.